Frequently Asked Questions

1️⃣ How long do I have to return a product?
You can return any eligible item within 30 days of receiving it.

2️⃣ Can I cancel my order?
Yes, orders can be canceled within 24 hours of purchase if not yet shipped.

3️⃣ Do you offer international shipping?
Yes, we ship across Europe and selected international destinations.

4️⃣ How can I track my order?
Once your order ships, you’ll receive an email with tracking details.

5️⃣ What should I do if my item arrives damaged?
Contact us within 7 days with photos, and we’ll arrange a replacement or refund.

6️⃣ Are prices inclusive of VAT?
Yes, all prices displayed include VAT in accordance with Luxembourg law.

7️⃣ How long does a refund take?
Refunds typically take 7–10 business days after we receive your returned item.